Introductory_Overview_of_ITIL_V3
ITIL®providesaframeworkofbest-practiceguidanceforITservicemanagement,andsinceitscreation,ITILhasgrowntobecomethemostwidelyacceptedapproachtoITservicemanagementintheworld.Thispocketguidehasbeendesignedasanintroductoryoverviewforanyonewhohasaninterestinoraneedtounderstandmoreabout
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