genesys 8.1资源文件

资源 描述 genesys 8.1 新版本的genesys 使用 官方资料 文档GENESYS Table of ContentsAN ALCATEL-LUCENT COMPANYList ofProceduresD日口口日口日aD7PrefaceAbout GVPIntended audience…10Making Comments on This Document10Contacting Genesys Technical Support10Document Change History………,,…,,,,,,Chapter 1Introduction.……………n…n…n…n…………13About GVP Interpreters13Voice XML Interpreters............………13CCXML Interpreter(CCXMLl):..:.::a:日:日:::日::日:::日..:,15ypes of Voice Applications15Feature Support17Transfers and Route requests18Changes in Feature Implementation20MIBs and Traps:a::::日:日:日:日:日:20GVP Reporting…………21General Limitations22Genesys Administrator………22Chapter 2Migrating to GVP8.1GVPi.…,…,,…,………,…,…,……25Task Summary.....................25Provisioning the IVR Profile26Mapping IVR Profile Parameters30Configuring GVP Processes34Feature Limitations, Differences, and Workarounds35Feature Limitations35SISR out Rule36Undefined Array........................... 38Built-in time and date grammars38Application Migration GuideTable of contentsDeprecated FunctionalityChapter 3Migrating to GVP8.1 NGI................................... 41VoiceⅩ ML Extensions…::日:日:.:::::::::日.:日a:目42Element extensions…………42Session Variable Extensions44Property Extensions......,,……46Error Extensions…48Event extensin∩S∴48Object Element EXtensions50VoiceXML S-Variables56Feature Implementation Changes60SISR out rule61Undefined foreach> Array..62Built-in Time and Date Grammars62Repeat Rules in DTMF Grammars….,,,,,…,,62Offboard DTMF Recognition64Embeddedgrammarswwwwwwwwwww.64MIBs and Traps重165Chapter 4Migrating TXML Applications67Application Migration………68Using CCXML….….…….…72Multiple Bridging and Unbridging of Calls72Chapter 5Migrating From Legacy Voice Genie to GV8.1NG.…….….…….75General Changes75Strict XML Parser Implementationa:日::日:::日:76Time Designations……………76Access to Application Temporary Data77Changes to Shadow variables77VoiceXML Behavior Changes82VoiceXml 1.o83∨ oice XMl2.083VoiceⅩML2.185Voice genie extensions86Voice XML Properties87Miscellaneous differences w..wwwwww91DTMF Recognition.....,……91New Implementation……91Hotword Recognition92Error handling92Genesys voice Platform 8.1Table of contentsGrammars92DTMF Interpretation:日:::::日:日::192External grammars93Inline grammars93Attributes94Metrics and Logging Changes.....…..………,9Tool-Related INFO Messages94Metrics∴95Supplements Related Documentation Resources..................99Document Conventions102ndex105Application Migration Guide5Table of contentsGenesys voice Platform 8.1GENESYSAN ALCATEL-LUCENT COMPANYList of proceduresProvisioning the GvPi voice application............. 27Application Migration GuideList of proceduresGenesys voice Platform 8.1GENESYSAN ALCATEL-LUCENT COMPANYPrefaceWelcome to the Genesys Voice Platform 8. I Application Migration GuideThis document provides detailed information about the applicationmodifications that are required to use legacy genesys voice Platform(GVP)7.6 Voice Extensible Markup Language( VoiceXML) and Telera XMI(TXML) applications in GVP8 1This document is valid only for the 8. 1 release() of this productNote: For releases of this document created for other releases of this productit the Genesys Technical Support webqDocumentation Library DVD, which you can order by e-mail fromGenesys Order management at ordermanggenesys lab comThis preface provides an overview of this document, identifies the primaryaudience, introduces document conventions. and lists related referenceinformation: It contains the following sectionsAbout GVP, page 9Intended Audience, page 10Making Comments on This Document, page 10Contacting Genesys Technical Support, page 10Document Change History, page 11About vPGVP is a group of software components that constitute a robust, carrier-gradevoice processing platform. GVP unifies voice and web technologies to providea complete solution for customer self-service or assisted serviceIn the Voice platform Solution (vPS), gvp 8.1 is fully integrated with theGenesys Management Framework. GVP uses the Genesys Administrator, thestandard Genesys configuration and management graphical user interface(GUI, to configure, tune, activate, and manage gvP processes and gvp voiceand call control applications. GvP interacts with other Genesys componentsand it can be deployed in conjunction with other solutions, such as EnterpriseApplication Migration GuidePrefabIntended audienceRouting Solution(ERS), Network Routing Solution(NRS), andNetwork-based Contact Solution(NbCS)Note: GVP is a scalable solution with flexible configuration and deploymentoptions, but release 8. 1 of GvP is available only for single-tenantconfigurationsIntended audienceThis document is primarily intended for anyone who writes voice applicationsfor GVp8.1, as well as system integrators and administrators. It has beenwritten with the assumption that you have a basic understanding of:Computer-telephony integration(CTI) concepts, processes, terminology,and applicationsVoice Xml applicationsNetwork design and operationYour own network configurationsYou should also be familiar with the Genesys Framework architecture andfunctionsMaking Comments on This documentccially like or dislike any thing about this document, feel freee-mailyourcommentstoTechpubs.webadminegenesyslab.comYou can comment on what you regard as specific errors or omissions, and onthe accuracy, organization, subject matter or completeness of this documentPlease limit your comments to the scope of this document only and to the wayin which the information is presented. Contact your Genesys AccountRepresentative or Genesys Technical Support if you have suggestions aboutthe product itself.When you send us comments, you grant Genesys a nonexclusive right to use ordistribute your comments in any way it believes appropriate, without incurringany obligation to youContacting Genesys Technical SupportIf you have purchased support directly from genesys, contact genesysTechnical Support at the following regional numbers10Genesys voice Platform 8.1